Return Policy

At 4-SKIN™, we are committed to providing you with the best possible skincare products and services. We understand that sometimes returns or exchanges may be necessary, and we want to make this process as simple and convenient as possible for you. Please read our return policy carefully to ensure a smooth experience.

30-Day Satisfaction Guarantee

We stand by the quality of our products and want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return it within 30 days from the date of purchase for a refund or exchange. Please note the following conditions:

Eligibility for Returns and Exchanges

• Products must be in their original, unopened packaging and in new, unused condition.
• Returns or exchanges are only accepted for products purchased directly from 4-skin.org. If you purchased our products from a third-party retailer, please contact them for their return policy.
• Returns and exchanges can only be initiated by the original purchaser.
• Shipping and handling charges are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part.

How to Initiate a Return or Exchange

1. Contact our customer support team at dpittman@icibiocience.com to request a return authorization (RA) number.
2. Clearly mark the RA number on the outside of the package you are returning.
3. Pack the items securely to prevent damage during transit.
4. Ship the package to the address provided by our customer support team.

Refunds and Processing

• Refunds will be issued to the original payment method used for the purchase within 7 business days after we receive and inspect the returned items.
• Exchanges will be processed promptly once we receive your return and confirm the eligibility of the exchanged items.

Damaged or Defective Products

• If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item, and we will cover the cost of return shipping.
• Once we receive the damaged or defective item, we will send you a replacement or issue a refund, depending on your preference.

Cancellations

• If you wish to cancel an order, please contact us as soon as possible. If the order has not yet shipped, we will cancel it and issue a full refund. If the order has already shipped, you may need to follow the standard return process.

Contact Us

If you have any questions or need further assistance regarding our return policy, please contact our customer support team at info@4-skin.org. We are here to help you and ensure your satisfaction with our products.

Note: This return policy is subject to change without prior notice. Please check this page for the most up-to-date information.